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Oct 13, 2021
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Southwest Airways canceled her complete household’s flights they usually missed her marriage ceremony day

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(CNN) — What was purported to be a big day over the weekend as a substitute turned an emotional curler coaster for a bride whose household could not attend her marriage ceremony after Southwest Airways canceled thousands of flights across the nation.

Kimberli Romano and Kyle Hlavaty stay in Chicago, together with most of her household. The couple flew to Las Vegas for his or her weekend marriage ceremony on Wednesday, October 6, and did not have any points.

A bridesmaid’s flight was delayed Friday. Nevertheless it wasn’t till Saturday morning, the day earlier than the marriage, that the couple turned involved Romano’s dad and mom would not make it.

Hlavaty’s buddy was purported to be on the identical flight as Romano’s dad and mom from Chicago Halfway Worldwide Airport. He referred to as to inform the couple his flight had been canceled, and he did not know what was happening as a result of he was nonetheless on maintain with customer support.

“So, I name my dad and mom instantly and advised them double-check every part as a result of we simply acquired notification that the flight was canceled,” she mentioned. “And, after all, it seems that it was, and I used to be freaking out. I used to be so emotional.

“That was in all probability probably the most tough issues I’ve ever needed to do was to get married with out my dad and mom.”

Southwest mentioned plenty of points precipitated the weekend cancellations, together with dangerous climate and a quick drawback on the Air Site visitors Management middle in Jacksonville, Florida. These issues precipitated minimal disruptions at different airways, and Southwest admitted to employees Monday that issues cascaded uncontrolled as a result of it lacks enough staffing.

CNN has reached out to Southwest Airways for remark.

Two years of planning, one venue change

Romano and Hlavaty acquired engaged October 2019. The couple began planning straight away for an October 2021 marriage ceremony, and it was initially purported to be close to Chicago.

With every part being so fluid as a result of pandemic, the couple rethought their plans in March 2020 and opted for a smaller ceremony with 18 visitors in Overton, Nevada, about 60 miles east of Las Vegas.

Kimberli Romano and her husband Kyle Hlavaty.

Kimberli Romano and her husband Kyle Hlavaty.

Onyx & Arrow Images

Romano’s household checked out flying into neighboring airports in Phoenix, Los Angeles and San Diego — something that might get them within the normal neighborhood, however to no avail.

“Everybody was scrambling. Kyle and I have been scrambling to attempt to discover flights. We clearly could not get anybody on the cellphone. We truly went to the Las Vegas airport to attempt to discuss to an agent to see what we may do.

“It is insufferable for lots of people,” she mentioned. “And it is very, very disappointing. I’ve defended Southwest for thus lengthy and been a loyal buyer of theirs for thus lengthy, and the best way we have been handled on the airport — they have been so impolite and disrespectful and had completely no regret for something. It’s extremely upsetting.”

Romano was capable of get her dad and mom on a scheduled flight out of Milwaukee for Sunday morning at 6 however discovered at midnight that even that flight had been canceled, as effectively.

Aside from Hlavaty’s mother and aunt, who had flown to Las Vegas earlier within the week, the couple did not have any household current. Her dad and mom watched by way of FaceTime as their daughter walked down the aisle.

“Service was spotty as a result of we have been up within the mountains and every part, however my mother mentioned that she was capable of see most of it,” Romano mentioned. “She could not hear something however she may see most of it.”

Over 2,000 miles away from house

The couple thought of suspending the marriage, however her dad and mom inspired them to proceed.

“We have been forwards and backwards on it about what to do,” she mentioned. “However then, this was what we have been working so exhausting for. That is what we had saved for thus lengthy for.”

Not having her household current on her marriage ceremony means was heartbreaking for Romano. The newlyweds plan to rejoice once more once they return from their honeymoon, however she mentioned it will not be the identical.

“There’s truthfully nothing that they (Southwest Airways) can do this’s going to make up for what’s already been misplaced, what’s been taken from me, basically,” she mentioned. “You recognize, these are recollections that may’t get replaced by simply having one other.”

She nonetheless needs an apology.

“I am positive that I am not the one one that’s been vastly inconvenienced by what occurred over the weekend,” she mentioned. “I am searching for a honest apology extra so than anything. Cash’s cash. Cash would not convey recollections again.”

The pair are in California proper now and have plans to make their means again to Chicago by automotive subsequent Tuesday.



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